Delivery and Returns
Shipping & Delivery
Orders within the UK should be delivered within 4 to 6 working days following order confirmation. Please allow up to 2 additional days for remote areas.
If you require a faster delivery please phone (Contact Us) for availability.
Returns & Replacements
We hope you love your purchase but if for any reason you are not completely satisfied, simply return the item(s) to us within 28 days of our shipping date along with your details. All we ask is that the items are unused, in the same condition that we sent it to you, and in its original packaging.
The postage for returns will have to be covered by the customer.
To arrange a return email or telephone the number on the website contact page.
Your refund will be credited in the same manner and to the same amount used to make the purchase. We will also refund the initial postage cost for UK orders, but cannot refund overseas postage. The item is your responsibility until it reaches us. Be sure to get a proof of postage.
How long will it take to process?
We process a refund or exchange within 10 working days of receipt of your return. At this point we will e-mail you confirmation of a refund, or send you your replacement. Please therefore do not contact us until 10 working days have passed since we received your return. Please be assured that we will endeavour to process exchanges as quickly as possible.
What if my order is faulty or part of it is missing?
If the item you received is not what you originally ordered, or is faulty in any way, please contact us within 5 working days of receiving it giving us your name, address and your order number, and lets us know if you require a refund or a replacement.
We have made every effort to display as accurately as possible the colors of our products that appear on our website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
Can I cancel my order before it is sent?
Under the United Kingdom’s Distance Selling Regulations Act you have the right to cancel your order and obtain a full refund. Please log into your account and if the order status is still processing it may be possible to cancel your order before it is dispatched. All order cancellations must be sent to us via e-mail quoting your name, order number and full address.